Effective date: May 7, 2026
These Terms of Service (“Terms”) govern access to and use of redu.cloud (the “Platform”) and the related cloud infrastructure services (the “Services”) provided by REDU CLOUD LTD (“Provider”, “we”, “us”, “our”). By creating an account, clicking acceptance, or using the Services, you agree to be bound by these Terms.
If you do not agree to these Terms, do not use the Services. For questions, contact office@redu.cloud.
The Services provide on-demand cloud infrastructure capabilities, including cloud compute, storage, networking, API access, and related infrastructure features. Availability, performance, and features may vary by region, resource type, capacity, or operational constraints.
We may modify, add, improve, or discontinue parts of the Services at any time, provided we act reasonably and, where practical, give notice for material changes.
Some Services or features may be provided as beta, preview, early access, experimental, or pre-release features. These features may be incomplete, may change, may contain errors, and may be modified, limited, or discontinued at any time.
Beta, preview, early access, experimental, or explicitly non-production features are provided for evaluation and early testing unless we explicitly state otherwise. You should not rely on such features for critical workloads without appropriate backups, redundancy, monitoring, and risk controls.
Service level commitments, support targets, and credits may not apply to beta, preview, early access, experimental, or explicitly non-production features unless we state otherwise in writing.
The Services are intended for business and professional use (B2B), including startups, development teams, freelancers, registered entrepreneurs, sole proprietors, and companies.
By creating an Account and using the Services, you confirm that you are acting in a business or professional capacity. The Services are not intended for consumer use. If you believe you are acting as a Consumer, please contact us before using the Services.
You must be at least 18 years old and have legal capacity to enter into a binding agreement. If you use the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.
You must provide accurate and up-to-date registration information and keep your account credentials secure. You are responsible for all activity under your Account, including actions by authorized users.
You may be able to create an Account and access limited functionality using email or third-party sign-in. However, before paid usage, or when required for compliance, fraud prevention, invoicing, or abuse prevention, we may require you to provide business information such as legal or business name, registered address, tax/VAT details if applicable, and other details needed for invoicing, compliance, and risk management.
We may request additional verification and may suspend or restrict provisioning if required information is not provided, cannot be verified, or appears inaccurate.
We may allow authentication via third-party identity providers such as Google or GitHub. If you use third-party sign-in, you authorize us to receive basic profile information from that provider to create or link your Account. We do not receive your third-party password.
You must comply with the AUP and all applicable laws. You must not use the Services for illegal, harmful, abusive, or high-risk activities, including without limitation malware, phishing, unauthorized access, copyright infringement, unlawful processing of personal data, fraud, or activities that facilitate fraud or abuse.
Without limiting the AUP, you must not use the Services to conduct or facilitate payment fraud, card testing, phishing, credential stuffing, money laundering, abuse of promotions, or similar activities. We may suspend or restrict Services immediately if we reasonably believe your use creates fraud, abuse, chargeback, or legal/compliance risk.
You represent and warrant that your use of the Services will comply with applicable Sanctions Laws. You must not use the Services if you are located in a jurisdiction subject to comprehensive sanctions, as applicable, or if you are a denied or restricted party under applicable export or sanctions rules. You must not use the Services in a manner that would cause us to violate Sanctions Laws.
If we reasonably believe your use violates these Terms, the AUP, or applicable law, we may suspend or restrict access to protect the Platform, other customers, third parties, or our compliance posture.
You must not use the Services for cryptocurrency mining, resource abuse, benchmark abuse, denial-of-service activity, spam infrastructure, proxy abuse, scraping abuse, bot activity, or similar high-risk workloads without our prior written approval.
You must not resell, sublicense, or provide public access to the Services as a competing infrastructure service, hosting service, proxy service, VPN service, anonymization service, or similar service without our prior written approval.
You retain all rights to Customer Content. You are solely responsible for Customer Content, including legality, security, backups, encryption, integrity, and compliance obligations, including GDPR where applicable.
We secure the underlying infrastructure we operate. You are responsible for securing your workloads, including operating systems, applications, access controls, encryption choices, patching, firewall rules, secrets management, exposed services, application security, and your own users’ access.
Any technical guidance, documentation, examples, templates, architecture suggestions, or support recommendations we provide are for informational purposes. You remain responsible for deciding whether a configuration is appropriate for your workload, security needs, operational requirements, and compliance obligations.
You are responsible for maintaining independent backups of Customer Content. Unless a specific backup service is purchased, enabled, and active, we do not guarantee that Customer Content can be recovered after deletion, corruption, misconfiguration, suspension, non-payment, termination, user error, or security incidents.
Backup, snapshot, and recovery features, where offered, may be subject to separate technical limits, retention periods, availability, and pricing. You are responsible for verifying that any backup or recovery configuration meets your requirements.
Resource provisioning depends on capacity and operational constraints. We may impose limits such as quotas, API rate limits, resource caps, maximum numbers of resources, bandwidth limits, or review requirements to protect stability, prevent abuse, manage capacity, and maintain service quality.
Limits may be adjusted over time. We may refuse, delay, or manually review provisioning requests where needed for capacity, compliance, abuse prevention, security, or operational reasons.
The Services are billed on a usage-based, pay-as-you-go model unless otherwise stated. Usage is measured by our metering systems and used to calculate fees, including compute hours, storage GB-hours or GB-months, network usage, IP addresses, load balancers, backups, snapshots, and similar resource usage.
Before you are charged, we will make available the applicable pricing, billing model, and payment terms for the Services. You are responsible for reviewing pricing before provisioning Resources.
Unless stated otherwise, prices are listed and charged in GBP (British pounds sterling). We may support other currencies where expressly shown at checkout, on an invoice, or in the Platform.
Unless stated otherwise, Services may be billed in arrears, prepaid through account credits, charged at checkout, or charged using another billing model shown on the Platform, checkout page, invoice, or order flow.
For usage-based Services, invoices are typically generated monthly based on recorded usage for the relevant billing period. You agree that our usage records are the authoritative basis for billing, except in case of proven error.
Prices may exclude taxes unless explicitly stated. You are responsible for any applicable taxes, duties, VAT, or governmental charges related to your purchase or use of the Services, except taxes on our income.
We may require a valid payment method to create an Account and/or to provision Resources. This requirement may be used for business verification, identity verification, abuse prevention, fraud prevention, and post-paid billing.
Payment processing is handled by third-party payment service providers, including Stripe. Payment details are submitted directly to the payment provider and are not stored on our servers. We may receive payment status, transaction identifiers, payment method status, and invoicing-related data needed for accounting, billing, fraud prevention, compliance, and support.
If payment is overdue or fails, we may, after reasonable notice where practical, suspend the Services, restrict provisioning, and/or delete Resources after a grace period, to the extent permitted by law and consistent with operational needs.
If you dispute a valid charge or initiate a chargeback without first contacting us to resolve the issue, we may suspend or restrict the Services while the dispute is investigated. We may provide relevant billing, usage, account, access, and communication records to our payment processor, bank, card network, professional advisers, or other relevant parties to respond to the dispute.
Refunds are handled according to our Refund Policy. Because the Services are usage-based, fees for consumed Resources are generally non-refundable except where required by law or in cases such as billing errors, duplicate charges, or verified unauthorized payments.
From time to time, we may offer promotional credits, trial credits, startup program credits, free credits, or similar incentives (“Credits”) that can be applied toward eligible Service charges, subject to restrictions.
Promotional credits may be issued in the amount, currency, and validity period stated at the time of issuance.
How credits are applied: If Credits are available on your Account, we typically apply Credits to eligible charges first. Only remaining amounts, if any, will be charged to your payment method for the applicable billing period.
You may stop using the Services at any time by deleting your Resources and/or requesting account closure. Because the Services are usage-based, you remain responsible for all charges incurred before cancellation, including charges for Resources that remain active until deleted.
Cancelling your Account, deleting your payment method, or stopping use of the Platform does not automatically delete active Resources unless we expressly provide that option. You are responsible for deleting Resources you no longer wish to use.
We may continue to charge for active Resources until they are deleted, suspended, or terminated according to these Terms and the applicable billing rules.
We aim to provide reliable and stable Services. However, the Platform may experience interruptions, errors, maintenance, or other outages. Except for the specific credit remedy described in this Section 12, the Services are provided on an “AS IS” and “AS AVAILABLE” basis as described in Section 17.
We target a monthly availability of 99.9% for the Covered Services, excluding scheduled maintenance and events outside our reasonable control.
The sole and exclusive remedy for failure to meet this availability target is the service credit described in this Section 12.
We handle incidents via office@redu.cloud. The targets below are operational goals and may vary based on complexity, customer cooperation, and circumstances:
| Severity | Example | Target acknowledgement | Target updates |
|---|---|---|---|
| P1 Critical | Platform-wide outage or core API/auth unavailable | Within 4 hours | Every 8 hours where practical |
| P2 High | Degradation affecting many customers or key features | Within 1 business day | As reasonable |
| P3 Normal | Single-customer issue, questions, minor defects | Within 2 business days | As reasonable |
For Downtime incidents within our operational control affecting Covered Services, we will use commercially reasonable efforts to restore the Covered Services as soon as reasonably practicable.
Planned maintenance may be required from time to time. Where reasonably practicable, we will provide advance notice of scheduled maintenance that may affect availability. Time during scheduled maintenance is not counted as Downtime for SLA purposes.
We may provide maintenance notices, incident updates, or service status information through email, the Platform, a status page, or another reasonable communication channel.
This SLA does not apply to issues caused by or resulting from:
If monthly availability for the Covered Services falls below 99.9% during a calendar month, your sole and exclusive remedy under this SLA is a service credit, subject to the claim process and limits below.
| Monthly availability for Covered Services | Credit percentage of monthly fees for affected Covered Services |
|---|---|
| < 99.9% and ≥ 99.0% | 10% |
| < 99.0% and ≥ 95.0% | 25% |
| < 95.0% | 50% |
Credits are applied as an account balance against future invoices unless otherwise required by law. Credits have no cash value and are not redeemable for cash.
For clarity, this SLA does not guarantee uninterrupted service and does not create any obligation beyond the credit remedy described above.
Support is provided via email at office@redu.cloud. You agree to provide sufficient information for troubleshooting and to cooperate in good faith.
We retain all rights in and to the Platform and Services, including software, documentation, trademarks, designs, branding, APIs, and related technology, excluding Customer Content. You receive a limited, non-exclusive, non-transferable right to use the Services during the term of these Terms.
Each party may receive confidential information from the other. Confidential information must be protected using reasonable care and used only for fulfilling obligations under these Terms. This does not apply to information that is publicly available, independently developed, or rightfully obtained without breach.
We may suspend or restrict access to the Services if we reasonably believe: (a) you violated these Terms or the AUP, (b) your use threatens the security or stability of the Platform, (c) required by law or authority order, (d) payment is overdue or failed, or (e) your use creates fraud, chargeback, abuse, or compliance risk.
You may stop using the Services at any time. You remain responsible for all charges incurred up to termination, including charges for Resources not deleted by you.
We may terminate these Terms for material breach, repeated violations, or if continuing to provide the Services is not feasible. Where practical, we will provide notice and an opportunity to remedy, except where immediate action is required for security, legal compliance, abuse prevention, or platform protection.
Upon termination, access to the Services may be disabled and Resources may be deleted after a reasonable period. After termination or prolonged suspension, we may delete Resources and Customer Content after reasonable notice where practical.
You are responsible for maintaining independent backups and exporting Customer Content before termination, suspension, non-payment, or deletion. We are not responsible for Customer Content that you fail to export or back up.
The Services are provided on an “AS IS” and “AS AVAILABLE” basis, to the maximum extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free, fully secure, or that they will meet your specific requirements.
To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities, even if advised of the possibility of such damages.
To the maximum extent permitted by law, our total liability for any claims arising out of or relating to the Services will not exceed the total amount paid by you for the Services in the three (3) months preceding the event giving rise to the claim.
You agree to indemnify and hold us harmless from claims, damages, liabilities, losses, and expenses arising from your Customer Content, your use of the Services, your violation of law, or your breach of these Terms or the AUP.
We are not liable for failure or delay due to events beyond our reasonable control, including natural disasters, war, civil unrest, power or internet failures, supplier outages, cyberattacks, labour disputes, or governmental actions.
We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. If changes are material, we will take reasonable steps to provide notice. Your continued use after the effective date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of England and Wales, without prejudice to any mandatory rights that may apply under applicable law.
The parties will attempt to resolve disputes in good faith. If not resolved, the competent courts of England and Wales will have jurisdiction, unless mandatory law provides otherwise.
For questions about these Terms, contact office@redu.cloud.