Effective date: May 7, 2026
This Refund Policy applies to Services purchased on redu.cloud, operated by Redu Cloud Ltd (Company No. 17013438, registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ) (“we”, “us”, “our”). This Policy should be read together with our Terms of Service.
redu.cloud primarily provides usage-based cloud infrastructure services for business users, including startups, developers, and development teams. Because cloud resources can be provisioned instantly and consumed in real time, refunds are generally limited as described below.
Nothing in this Policy limits any mandatory consumer rights that may apply to you under applicable law in specific cases.
Customers may request a refund review within 14 days of their first paid charge, for example the first invoice amount due after any applicable credits are applied.
Because redu.cloud provides usage-based cloud infrastructure that can be provisioned immediately, refunds during this period are generally limited to unused or minimally used Services, except where required by applicable law.
A refund review does not automatically guarantee a Refund. We review the request based on actual usage, technical records, payment records, account status, and the circumstances of the request.
Services are billed based on actual usage, such as compute hours, storage consumption, backups, snapshots, load balancers, IP addresses, bandwidth, and other metered resources. Usage may be calculated hourly, monthly, or by another metering unit shown in the applicable pricing.
Because usage is consumed in real time, charges for consumed resources are generally non-refundable.
You may stop using the Services at any time by deleting your Resources and/or requesting account closure. Because the Services are usage-based, you remain responsible for all charges incurred before cancellation, including charges for Resources that remain active until deleted.
Cancelling your Account, deleting your payment method, or stopping use of the Platform does not automatically delete active Resources unless we expressly provide that option. You are responsible for deleting Resources you no longer wish to use.
We may continue to charge for active Resources until they are deleted, suspended, or terminated according to our Terms of Service and the applicable billing rules.
We may issue a Refund or Service Credit in limited circumstances, such as:
We may choose to provide a Service Credit instead of a Refund where appropriate, unless applicable law requires a Refund.
We may decline or issue a Service Credit instead of a Refund for very small amounts where refund processing costs, bank fees, or payment provider limits make a Refund impractical, unless applicable law requires otherwise.
If an applicable service level commitment is not met, any credit will be handled according to the SLA terms in our Terms of Service. Our current Terms refer to a 99.9% monthly availability target for Covered Services and define the applicable service-credit remedy.
SLA-related Service Credits are applied to future invoices unless otherwise required by law. They have no cash value and are not redeemable for cash.
Promotional Credits and Startup Program Credits are not cash, are not transferable, and cannot be redeemed, withdrawn, or converted into a Refund.
We generally do not provide refunds for:
If you believe a charge is incorrect, please contact us first at office@redu.cloud so we can review and resolve the issue quickly.
Initiating a chargeback or payment dispute may result in temporary suspension of the Account or restriction of Services while the dispute is investigated, to prevent abuse and protect the Platform. If a chargeback is resolved in our favor, you remain responsible for the amount owed, and we may recover applicable dispute fees charged by payment providers where permitted by law.
To request a refund review, email office@redu.cloud and include:
We may request additional information to verify the request and to confirm usage details.
We aim to acknowledge refund requests within a commercially reasonable time and to complete reviews promptly. Decisions depend on the circumstances, technical usage data, payment provider constraints, and applicable legal requirements.
If a Refund is approved, it will usually be processed through Stripe or the original payment provider back to the original payment method, where supported. The time to receive funds depends on your bank, payment method, card network, and payment provider and may take several business days.
If a Service Credit is approved, it is typically applied to your account and reflected on a future invoice.
Unless stated otherwise, prices, invoices, charges, Refunds, and Service Credits are denominated in GBP (British pounds sterling). Where another currency is shown at checkout or on an invoice, the applicable transaction currency will apply.
Approved Refunds, if any, are generally processed in the original transaction currency. Refunds may not include non-refundable third-party fees, payment processing fees, network costs, bank fees, currency conversion costs, or other external fees where permitted by law.
Exchange rate differences and bank fees may apply and are outside our control.
We may deny Refunds or Service Credits where the request is connected to fraud, abuse, payment disputes, chargeback abuse, sanctions risk, violation of our Terms of Service, violation of our Acceptable Use Policy, or attempts to exploit promotional or startup program credits.
If an Account is suspended or terminated for abuse, fraud, sanctions risk, illegal activity, prohibited workloads, payment processor risk, or material violation of our Terms of Service or Acceptable Use Policy, we may deny Refunds and Service Credits to the maximum extent permitted by law.
We may update this Refund Policy from time to time. Updates will be posted on this page with a revised effective date. If changes are material, we may take reasonable steps to provide notice.